| Purchase Amount | Shipping Cost | Delivery Time |
| Over SGD $100 | Free | 1-5 Working Days |
| Less Than SGD$100 | Calculated by weight by logistics provider | 1-5 Working Days |
Shipping, Return & Exchange Policy
Singapore Shipping
International Shipping
| Purchase Amount | Shipping Cost | Delivery Time |
| Over USD $200 | Free | 5-14 Working Days |
| Less Than SGD $200 | Free if Below 500g. * |
*Product must belong to the following categories: (Cosmetics, toy, preventive healthcare diagnostic kit).
**Due to Covid-19 we may experience delays in our products productions and logistics dispatchment. We will use the mode of shipping as indicated by you but upon stock availability. By proceeding with the purchase and payment, you read and acknowledged our latest shipping terms and conditions.
RETURN & EXCHANGE POLICY
Return and exchange of unopened products will be allowed within 14 days of delivery. Food products are excluded from the policy. Requests must be submitted to support@GoNatuur.com
Returns will be in the form of store credit minus the cost of the return shipping fee.
If the seal is broken or has wear and tear, it is considered as sold and won’t be eligible for return.
Exchanges can be made for a different SKU of the same product (i.e., colour, scent etc.).
Please note courier services would be at the customer’s expense.
RECEIPT OF DAMAGED GOODS
For products that are found to be defective upon receipt, the customer must submit a claim within 14 days of delivery.
For claims that have been confirmed, the customer has the option of:
a full refund in the form of a store credit or; an exchange of the same product with free shipping.
Submit the following details to support@GoNatuur.com:
Transaction number
Photo evidence of the damage
Short description of the damage
